Last updated: 12 March 2025

1. Introduction

Welcome to Sanah Wellness, a trading name of Gaia & Bloom Ltd. These Terms and Conditions govern your use of our website (www.sanahwellness.com) and the purchase of products from our site. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

2. Company Information
    •    Company Name: Gaia & Bloom Ltd
    •    Registered Address:
Stanmore Business and Innovation Centre
Suite G004, Howard Road
Stanmore, HA7 1GB
United Kingdom
    •    Company Registration Number: 16297174

    •    Contact Email: glow@sanahwellness.com

3. Eligibility

By using our website and purchasing our products, you confirm that you are:
    •    At least 18 years old (or the legal age required for purchasing wellness products in your jurisdiction).
    •    Legally capable of entering into binding contracts.

4. Products & Usage Disclaimer

a. Product Information: We strive to provide accurate descriptions of our products. However, we do not guarantee that descriptions, pricing, or images are always accurate or up to date.

b. Wellness Disclaimer: Our products are designed for general wellness and are not intended to diagnose, treat, cure, or prevent any disease. You should consult a medical professional before using any of our products, particularly if you are pregnant, nursing, have any health conditions, or are taking medication.

c. Intended Use: Our products are intended for personal use only and must not be resold without prior written consent.

5. Orders & Payments

a. Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion (e.g., due to pricing errors, suspected fraud, or regulatory restrictions).

b. Payment Methods: We accept payments via debit and credit cards. Payments must be made in GBP (£).

c. Order Confirmation: After placing an order, you will receive an email confirming receipt. This does not constitute acceptance of your order. Your order is only confirmed once it has been dispatched.

6. Shipping & Delivery

a. Shipping Policy: We deliver within the UK. Shipping costs and estimated delivery times are displayed at checkout.

b. Delivery Times: While we aim to deliver within estimated timeframes, we are not liable for delays caused by external factors (e.g., courier delays, customs, or force majeure events).

c. Lost or Damaged Items: If your order arrives damaged or does not arrive within the expected timeframe, please contact us at glow@sanahwellness.com within 14 days of the expected delivery date.

7. Returns & Refunds

a. Returns: You have the right to return items within 30 days of receipt, provided they are unused, unopened, and in their original packaging. To initiate a return, email glow@sanahwellness.com with your order details.

b. Refunds: Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method.

c. Exceptions: We cannot accept returns for:
    •    Opened or used products (for hygiene and safety reasons).
    •    Perishable or personalised items.
    •    Sale or clearance items (unless faulty).

8. Your Rights Under UK Law

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015, including the right to:
    •    Receive goods that are as described, fit for purpose, and of satisfactory quality.
    •    Cancel orders under the Consumer Contracts Regulations 2013 within 14 days of receiving your goods (cooling-off period).
    •    Request a refund or replacement for faulty goods within 30 days of purchase.

For more information on your consumer rights, visit: www.gov.uk/consumer-protection-rights.

9. Limitation of Liability

To the fullest extent permitted by UK law, Gaia & Bloom Ltd shall not be liable for:
    •    Indirect, incidental, special, or consequential damages arising from product use.
    •    Losses caused by circumstances beyond our reasonable control.
    •    Any adverse reaction or misuse of our products contrary to the instructions provided.

10. Privacy & Data Protection (GDPR Compliance)

a. Your Data: We process your personal data in accordance with UK GDPR regulations. Your information is used solely to fulfill orders, process payments, and provide customer support.

b. Marketing Preferences: If you sign up for our newsletter, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

c. Security: We take reasonable precautions to protect your data but cannot guarantee absolute security of electronic communications.

For full details, see our Privacy Policy [insert link].

11. Intellectual Property

All content on this website, including text, images, and branding, is owned by Gaia & Bloom Ltd. You may not use, copy, or reproduce any content without prior written consent.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting. It is your responsibility to review these terms regularly.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

📩 Email: glow@sanahwellness.com
📍 Registered Address:
Gaia & Bloom Ltd
Stanmore Business and Innovation Centre
Suite G004, Howard Road
Stanmore, HA7 1GB
United Kingdom