Privacy Policy
Effective Date: 12th March 2025

1. Introduction

SANAH (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.sanahwellness.com (“Website”).

2. Information We Collect
    •    Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, when you place an order or contact us.
    •    Payment Information: Our payment providers handle all transactions securely; we do not store your payment details.
    •    Usage Data: We collect information about your interactions with our Website, such as IP address, browser type, and pages visited.

3. How We Use Your Information
    •    To Process Orders: We use your personal information to process and fulfil your orders, with payments handled by our payment providers.
    •    To Improve Our Services: We analyse usage data to enhance our Website and services.
    •    To Communicate: We may use your contact information to send updates, promotional materials, or respond to inquiries. You can opt out of receiving promotional materials at any time by following the unsubscribe link in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:
    •    Contractual Necessity: To fulfil our contract with you when you make a purchase.
    •    Legitimate Interests: To improve our services and communicate with you.
    •    Consent: For sending promotional materials, where you have provided consent.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:
    •    Service Providers: Our payment providers and vendors who assist in processing orders.
    •    Legal Obligations: Authorities if required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Under the UK GDPR, you have the right to:
    •    Access: Request a copy of the personal data we hold about you.
    •    Rectification: Request correction of inaccurate data.
    •    Erasure: Request deletion of your data under certain conditions.
    •    Restriction: Request restriction of processing under certain circumstances.
    •    Data Portability: Receive your data in a structured, commonly used format.
    •    Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at glow@sanahwellness.com.

8. Cookies

We use cookies to improve your browsing experience. You can manage your cookie preferences in your browser settings.

9. Retention of Data

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our Website, and your continued use of the Website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
    •    Email: glow@sanahwellness.com
    •    Address: Gaia & Bloom Ltd, Stanmore Business and Innovation Centre, Suite G004, Howard Road, Stanmore, HA7 1GB